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Winning top award at Global Finance’s AI In Finance and Digital Bank Awards 2025 underscores the strides the bank has made in becoming an AI-enabled bank with a heart
SINGAPORE, Oct. 15, 2025 /PRNewswire/ — DBS announced today that the bank has been named World’s Best AI Bank in the inaugural Global Finance AI In Finance Awards 2025. This underscores the strides the bank has made in becoming an AI-enabled bank with a heart.
Receiving Global Finance’s top AI award affirms DBS’ leadership in harnessing responsible AI and digital innovation to redefine banking experiences, while staying true to its ethos of being an empathetic organisation. It also underscores the bank’s commitment to delivering cutting-edge, customer-centric solutions through the strategic integration of AI across its operations.
In addition, DBS also received two other global awards for its AI deployment: Best Corporate/Institutional AI Bank and Best Enhanced Customer Experience in the consumer AI banks global sub-category.
Joseph Giarraputo, Founder & Editorial Director of Global Finance said, “DBS Bank stands out as the leading bank in AI adoption due to its early and extensive deployment of AI models, strong experimentation culture, data-driven workforce, and robust execution capabilities. DBS has implemented over 1,500 AI models across more than 370 use cases, with a projected economic impact exceeding SGD 1 billion in 2025. This commitment is further demonstrated by its transparent measurement of AI value in annual reports, the PURE framework guiding ethical AI development, and comprehensive reskilling and upskilling programmes for its employees to leverage AI as an augmentation tool.”
Having begun its AI journey in 2014, DBS has since made substantial investments in its platforms, processes and people – enabling rapid scaling of AI innovations across the bank to elevate customer experience and enhance employee productivity. For instance, DBS leverages AI to generate hyper-personalised nudges to enable customers to make better investment and financial planning decisions, while providing relationship managers with deeper insights for more meaningful engagement. Internally, iCoach, a generative AI-powered tool, helps employees chart personalised career and upskilling roadmaps, supporting long-term growth within the bank.
In 2024, Harvard Business School chronicled the bank’s AI strategy in a case study, the first of its kind done on an Asian bank – available here.
Tan Su Shan, Chief Executive Officer at DBS said: “DBS is proud to be recognised globally by Global Finance for our leadership in AI. This award is a testament to our relentless pursuit of innovation and the significant investments made over the past decade. Our strong foundation has enabled us to scale transformative AI innovations across all parts of the bank – from enhancing fraud protection to empowering employees and optimising risk management. As DBS advances on our journey to be an AI-enabled bank with a heart, we remain committed to leveraging AI responsibly, blending machine intelligence with human empathy to reinforce the trust our customers place in us.”
Alongside this recognition, DBS also secured three global wins in the Digital Bank Awards 2025. The bank was named Best Corporate/Institutional Digital Bank in the World for the second consecutive year, and received two global sub-category awards: Best Digital Payments Strategy and Best Open Banking APIs, reflecting its dedication to innovative digital solutions and fostering a robust digital ecosystem.
In total, DBS swept six global, 15 regional and 52 domestic awards across both programmes, reinforcing its unwavering commitment to digital transformation and its success in providing customer-centric digital banking services.
About DBS
DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank’s “AA-” and “Aa1” credit ratings are among the highest in the world.
Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 17 consecutive years from 2009 to 2025.
DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets.
DBS is committed to building lasting relationships with customers, as it banks the Asian way. Through the DBS Foundation, the bank creates impact beyond banking by uplifting lives and livelihoods of those in need. It provides essential needs to the underprivileged, and fosters inclusion by equipping the underserved with financial and digital literacy skills. It also nurtures innovative social enterprises that create positive impact.
With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. For more information, please visit www.dbs.com.