SHANGHAI, Aug. 11, 2025 /PRNewswire/ — Xiao-I Corporation (NASDAQ: AIXI), a global leader in artificial intelligence solutions, today announced the renewal of its strategic partnership for the eighth consecutive year with a leading Chinese manufacturer and marketer of high-end kitchen appliances. This long-term collaboration underscores the critical role of Xiao-I’s AI solutions in transforming customer service, sales, and after-sales support for the consumer goods industry.
Leveraging Xiao-I’s flagship Dialogue Robot (iBot) and IKBase (Intelligent Knowledge Base) solutions, the partnership has created a seamlessly integrated intelligent service ecosystem supporting thousands of customer service agents, e-commerce representatives, and field technicians.
Key AI-Powered Services and Value Delivered:
- Unified Omnichannel Customer Support: Providing 24/7 intelligent customer service across phone, web, app, and social channels (via iBot) for product inquiries, troubleshooting, and post-purchase support, significantly improving first-contact resolution rates and customer satisfaction.
- E-commerce Sales Enablement: Powering intelligent chatbots on e-commerce platforms and brand websites to assist online shoppers with product selection, specifications, promotions, and order tracking, driving conversion rates and enhancing the digital shopping journey.
- Scalable Technical Support & Dispatch: Equipping the client’s vast network of over ten thousand field service technicians with AI assistance (via iBot & IKBase). Technicians access instant troubleshooting guides, installation manuals, and parts information, enabling faster, more accurate in-home service and efficient appointment management.
- Operational Efficiency & Cost Savings: Automating high volumes of routine inquiries and tasks across service, sales, and technical support, freeing human staff to handle complex issues and strategic initiatives, leading to demonstrable cost reductions and productivity gains.
“Eight years of continuous partnership with this industry leader is a powerful testament to the tangible impact of our cognitive AI solutions beyond traditional sectors,” said spokesperson of Xiao-I Corporation. “For premium consumer brands, delivering exceptional, consistent, and efficient service – from the first online inquiry to the technician’s visit – is paramount. Our integrated iBot and IKBase platform provides the intelligence backbone to unify customer engagement, empower staff, and optimize complex operational chains involving thousands of agents and technicians, ultimately driving superior brand loyalty.”
About Xiao-I Corporation
Xiao-I Corporation is a leading cognitive intelligence enterprise in China that offers a diverse range of business solutions and services in artificial intelligence, covering natural language processing, voice and image recognition, machine learning, and affective computing. Since its inception in 2001, the Company has developed an extensive portfolio of cognitive intelligence technologies that are highly suitable and have been applied to a wide variety of business cases. Xiao-I powers its cognitive intelligence products and services with its cutting-edge, proprietary AI technologies to enable and promote industrial digitization, intelligent upgrading, and transformation. For more information, please visit: www.xiaoi.com.
Forward-Looking Statements
This press release contains forward-looking statements as defined by the Private Securities Litigation Reform Act of 1995. Forward-looking statements include statements concerning plans, objectives, goals, strategies, future events or performance, and underlying assumptions and other statements that are other than statements of historical facts. When the Company uses words such as “may,” “will,” “intend,” “should,” “believe,” “expect,” “anticipate,” “project,” “estimate” or similar expressions that do not relate solely to historical matters, it is making forward-looking statements. Forward-looking statements are not guarantees of future performance and involve risks and uncertainties that may cause the actual results to differ materially from the Company’s expectations discussed in the forward-looking statements. These statements are subject to uncertainties and risks including, but not limited to, the following: the Company’s ability to achieve its goals and strategies, the Company’s future business development and plans for future business development, including its financial conditions and results of operations, product and service demand and acceptance, reputation and brand, the impact of competition and pricing, changes in technology, government regulations, fluctuations in general economic and business conditions in China, and assumptions underlying or related to any of the foregoing and other risks contained in reports filed by the Company with the U.S. Securities and Exchange Commission (“SEC”). For these reasons, among others, investors are cautioned not to place undue reliance upon any forward-looking statements in this press release. Additional factors are discussed in the Company’s filings with the SEC, including under the section entitled “Risk Factors” in its annual report on Form 20-F filed with the SEC on May 15, 2025, as well as its current reports on Form 6-K and other filings, all of which are available for review at www.sec.gov. The Company undertakes no obligation to publicly revise these forward-looking statements to reflect events or circumstances that arise after the date hereof.